Cancellation & Refund Policy

Last updated: June 2026

1. Overview

KVALI's cancellation policy is divided into two parts: the KVALI service fee, and the cancellation terms set by the individual room owner. Both are detailed below.

2. Booking Cancellation — KVALI Service Fee

KVALI charges a flat service fee of ₪5 per booking.

This fee is non-refundable under any cancellation scenario.

3. Booking Cancellation — Room Payment

Cancellation terms for the remaining payment (room price) are set independently by each room owner and are detailed on the specific room's page before completing a booking. Please read the room's cancellation policy before confirming your booking.

KVALI is not responsible for cancellation terms set by room owners and is not a party to the agreement between the customer and the room owner regarding refunds of the room price.

4. Business Subscription Cancellation

  • Business subscriptions can be cancelled at any time from the Settings page in the dashboard.
  • Cancellation takes effect at the end of the current billing period.
  • No refund is issued for an already-paid subscription period.

5. Boost Cancellation

  • The Boost service cannot be cancelled once activated.
  • No refund is issued for a Boost period that has already started.

6. How to Cancel a Booking

To cancel a booking, go to your personal dashboard → Bookings → select the relevant booking and click "Cancel Booking". You can also contact us directly:

7. Refunds

Approved refunds will be credited to the original payment method within 5–14 business days, subject to the credit card company's policy.

8. Business Details